10 general skills or competencies (Job family competencies) for Used Equipment Sales Representative
Skill definition-Attracting and converting new customers for our business.
Level 1 Behaviors
(General Familiarity)
Documents the best practices used in customer acquisition strategies.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Tracks market needs, industry trends, and competitive dynamics in customer acquisition.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Performs customer analyses to make acquisition offers and maximize customer acquisition volume.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Oversees customer acquisition funnel to improve the effectiveness of attracting customers.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Develops value-based customer segmentation models to ensure the acquisition of new customers.
See 4 More Skill Behaviors
Skill definition-Collecting, analyzing, and measuring satisfaction levels of customers to improve our business's service and products.
Level 1 Behaviors
(General Familiarity)
Explains the importance of customer satisfaction to a business.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Identifies and reports issues promptly to ensure quick resolution and customer satisfaction.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Negotiates issues directly with the customer to maximize customer satisfaction.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Recommends plans to enhance the current process in increasing customer satisfaction efficiencies.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Fosters maintains effective business-to-customer relationships to meet and exceed customer expectations.
See 4 More Skill Behaviors
8 soft skills or competencies (core competencies) for Used Equipment Sales Representative
Skill definition-Ability to identify one's own strengths, set goals and work hard in achieving goals, standards, and targets without external rewards or punishments.
Level 1 Behaviors
(General Familiarity)
Distinguishes the differences between intrinsic and extrinsic motivators.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Seeks recommendations and advice to improve future work processes and refine own competency gaps.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Encourages self to keep learning and acquiring knowledge on industry trends or skillset development.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Recognizes employees' achievements and milestones with word praises to encourage continued performance.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Shares innovative motivation techniques and exercises to boost self-motivation within our business.
See 4 More Skill Behaviors
Skill definition-Analyzing and identifying the root cause of problems and applying critical thinking skills to solve problems.
Level 1 Behaviors
(General Familiarity)
Identifies key aspects of problem-solving techniques used in own area.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Helps to analyze the risks and benefits of alternative approaches and obtain a decision on resolution.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Develops successful resolutions to critical or wide-impact problems.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Organizes potential problem-solvers and leads problem resolution efforts.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Creates a climate that rewards quick problem-solving approaches.
See 4 More Skill Behaviors
Summary of Used Equipment Sales Representative skills and competencies
There are 0 hard skills for Used Equipment Sales Representative.
10 general skills for Used Equipment Sales Representative, Customer Acquisition, Customer Satisfaction, Account Management, etc.
8 soft skills for Used Equipment Sales Representative, Self-Motivation, Problem Solving, Initiative, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Used Equipment Sales Representative, he or she needs to be skilled in Self-Motivation, be skilled in Problem Solving, and be skilled in Initiative.